New Customer portal + API keys shipped →

Stop losing issues.
Start resolving them.

The complete engineering & support platform. Issue tracking, smart email ticketing, AI queue, customer portal — everything connected, nothing missed.

Get started free → See all features

SLA compliance

3×

Faster resolution

100+

Features

∞

Brands

🟢 Auto-assigned to Dev

⭐ VIP customer flagged

⚠️ SLA — 1h 12m left

app.resolvogroup.com

● Live

Critical open

87%

SLA compliance

New tickets

Total open

Critical

1h left

High

Dashboard slow — large datasets

4h left

🔄 Queue: Dev 3/10 · Asif 2/10 — auto-assigned

The problem

Your team is drowning
in scattered chaos.

Bugs via WhatsApp. Tickets in Gmail. Status in spreadsheets. Nothing connects. Everything gets missed.

01 — ISSUE

Scattered Reports

Issues arrive via WhatsApp, Gmail, Slack, spreadsheets — lost before anyone sees them.

02 — ISSUE

SLA Blindness

No deadline tracking. Critical bugs resolved days late. Zero early warning signals.

03 — ISSUE

Zero Visibility

CS reports a bug, never knows if it's been seen, assigned, or worked on.

04 — ISSUE

Inbox Chaos

Support emails sit unread for days. No routing, no SLA, no accountability.

05 — ISSUE

No Accountability

Who's overloaded? Who missed SLA? No history, no audit trail to improve from.

06 — ISSUE

Multi-Client Chaos

Managing issues across multiple clients from one place? Completely impossible.

Product

Everything connected.
Nothing missed.

Email & Ticketing

A full helpdesk,
built right in.

Gmail connects → tickets appear automatically → agents reply from one inbox. No extra tools. No extra logins.

Smart Queue auto-assigns tickets via round robin, skill, domain, or keyword routing

Canned responses — type / and insert pre-written replies in 2 seconds

1-Click CSAT 👍/👎 sent automatically on every ticket resolution

Ticket DNA — full audit timeline of every action, forever

VIP customer routing with instant admin notification

Support Inbox — My Tickets

My Queue — 3

Unassigned — 7

NEW

Cannot login to account

⭐ VIP

OPEN

Invoice not downloading

OPEN

API returning 403 errors

🔄 Queue active — Dev 3/10 · Asif 2/10 · routing ✓

Issue Tracking

SLA-enforced.
Fully accountable.

Every issue gets an automatic SLA countdown. Every change is logged forever. No more "where's my bug?" calls.

Kanban + Sprints + Burndown with velocity tracking

Issue Impact Score — priority + age + revenue + SLA combined

Approval workflows — require sign-off before resolving

Revenue Impact dashboard — tag issues with ₹ at risk

AI Triage via Gemini — smart priority and module suggestions

ISS-0042 — Critical

● Critical Authentication ⚠ SLA 1h 23m

Impact Score

→ Status → WIP · dev@ · 10m
→ Assigned to dev · admin@ · 25m
→ Issue created · cs@ · 35m

Multi-Tenant Platform

You own the platform.
Total control.

Every client gets a completely isolated workspace. You control every feature, every brand, from one owner dashboard.

35 feature flags — owner controls exactly what each brand accesses

Customer Portal per brand at /portal/:brand

Embeddable widget — one script tag → floating support chat

Per-brand email profile, theme, SLA policies

Owner portal: MRR, churn risk, health scores, 30+ tools

Owner Dashboard — 4 brands

Acme Corp

Enterprise · 12 users

● Active — Grade A

Startup Inc

Pro · 5 users

⚠ Trial expires 3d

TechCo Ltd

Enterprise · 8 users

● Active — Grade B

DevAgency

Free · 3 users

→ Upgrade suggested

100+ Features

Everything ships
out of the box.

No plugins. No add-ons. No setup marathons.

🧬

Ticket DNA Timeline

Full audit of every action on every ticket, forever

🌐

Customer PortalNew

/portal/:brand — OTP login, self-service

💬

Embed WidgetNew

1 script tag → floating chat → auto ticket

📖

Knowledge BaseNew

Public FAQ. Cuts ticket volume 30-40%.

🗺

Public RoadmapNew

Customers vote. Planned → In Progress → Shipped.

🔑

API KeysNew

REST API with Bearer token. Integrate anything.

🔒

Two-Factor AuthNew

TOTP via Google Authenticator. 60s setup.

✅

Approval WorkflowsNew

Require sign-off before resolving critical issues

💥

Impact ScoreNew

Priority + age + revenue + SLA = 0-100 rank

🎯

Agent CoachingNew

CSAT trends, FRT, coaching per agent

🛡

GDPR ToolsNew

Right to erasure + data export. Fully compliant.

📱

PWANew

Install on any device. No app store needed.

Stop losing issues. Start resolving them.

Your team is drowningin scattered chaos.

Everything connected.Nothing missed.

A full helpdesk,built right in.

SLA-enforced.Fully accountable.

You own the platform.Total control.

Everything shipsout of the box.