Customer emails get lost. No SLA visibility. Agents stepping on each other. Resolvo puts every conversation — email, WhatsApp, web widget — into one shared inbox with full tracking from open to resolved.
Every fast-growing Indian brand hits the same wall. Support becomes the bottleneck that kills retention.
Not a watered-down helpdesk. Not a Zendesk clone. Built specifically for the way Indian support teams work.
Email, WhatsApp, and web widget tickets all land in one shared queue. Assign to agents, set priority, track status — no conversation ever gets lost or duplicated.
Set response time targets by priority. Resolvo tracks every ticket against the clock, highlights at-risk tickets in red, and sends alerts before a breach happens.
For every incoming ticket, Resolvo generates a context-aware reply draft based on your previous responses, the customer's history, and the ticket content. Your agents review and send — in seconds, not minutes.
Connect your WhatsApp Business number to Resolvo. Every customer message becomes a tracked ticket. Your agents reply from the Resolvo dashboard — with full history, SLA tracking, and AI drafts.
Build real WHEN → IF → THEN rules, not just one canned auto-reply. A single rule can assign the right agent, notify a manager, bump priority, file an engineering issue, send an acknowledgement, and schedule a follow-up meeting — all from one ticket event, with zero manual steps.
Resolvo isn't an island. Gmail, Slack, WhatsApp, SMS, and real cloud calling for support conversations. GitHub, GitLab, Bitbucket, Jira, Linear, and ServiceNow to file engineering issues straight from a ticket. Google Calendar with auto-generated Meet links. Stripe, Razorpay, and HubSpot for billing and CRM context — right on the ticket.
A live dashboard showing everything your team lead and ops manager actually needs — open tickets, SLA compliance, agent workload, CSAT, and trend lines. No Excel exports required.
Customers can book a support call directly from their ticket or via a shareable link. Automatic confirmations and 1-hour reminders sent by email. Your team's calendar, managed inside Resolvo.
After every ticket is resolved, Resolvo automatically sends a CSAT survey. Customers rate their experience in one click. You get real-time scores per agent, per channel, and per brand.
No add-ons. No per-seat pricing surprises. No feature gating. Everything your support team needs is in every plan.
No infrastructure. No IT team. No setup fees. Just connect your inbox and go.
Zendesk and Freshdesk are great products — for US enterprise teams. Resolvo is built from scratch for Indian brands: INR pricing, WhatsApp-first, no bloat.
| Feature | Resolvo | Zendesk | Freshdesk |
|---|---|---|---|
| Pricing in INR | ✓ Yes | ✗ USD only | ✗ USD only |
| WhatsApp Business | ✓ Native | Add-on $$$ | Add-on |
| AI Reply Drafts | ✓ Included | Paid add-on | Paid add-on |
| Appointment Booking | ✓ Built-in | ✗ Not available | ✗ Not available |
| Customer Self-Service Portal | ✓ Every plan | Higher plans only | Higher plans only |
| Setup time | ✓ 5 minutes | Days–weeks | Hours–days |
| Flat-rate pricing | ✓ Per brand | Per agent/seat | Per agent/seat |
| CSAT scoring | ✓ Included | Included | Included |
| Multi-brand in one account | ✓ Yes | Enterprise only | Enterprise only |
| Issue tracker built-in | ✓ Yes | ✗ No | ✗ No |
| Indian cloud telephony (MyOperator, Exotel...) | ✓ Native | ✗ Not built-in | ✗ Not built-in |
| Automation rules with chained actions | ✓ Included | Higher plans only | Higher plans only |
Per brand, not per seat. Unlimited agents on every plan. No add-ons you didn't ask for.
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